We aim to ensure satisfaction for all users on [Your Consultant Marketplace Name]. Please read our Refund Policy carefully.
1. Consultation Fees
Consultation fees are non-refundable once the session has started or been delivered.
2. Eligible Refunds
Refunds may be considered in the following situations:
- Consultant fails to deliver the service.
- Consultant does not attend a confirmed session.
- Payment was made by mistake or duplicate.
3. How to Request a Refund
Submit your refund request within 3 days of the incident by emailing [your email] with:
- User ID
- Booking reference
- Reason for refund
4. Refund Process
Once approved, refunds will be processed within 7-10 business days to the original payment method.
5. Disputes
In case of a disagreement between client and consultant, our support team will assess the case and make a fair decision.
6. Changes to Policy
We reserve the right to modify this policy at any time.